If the FAQ didn't solve your problem and you are writing me for help

Please Read This Page Before Reporting A Problem


Please include the following information in your message:

  1. Version of Windows you are using -- 95, 98, NT, XP

  2. The speed of your processor -- 300MHz, 1GHz, etc.  If you don't know this, but know it's a Pentium 2, 3, 4, 5, etc., put that.

  3. How much RAM memory your computer has -- 32MB, 64MB, 128MB, etc.

If you don't know these don't spend a lot of time trying to figure them out.  If they become essential you can figure them out later, but include what you know now.

 

Taking a Picture of Your Computer Screen

Often, a picture is worth . . . you know.  Here's how you can make a snapshot of your screen.  It's called a "screen capture."

Somewhere on your keyboard you should find a key labeled "Print Screen" (or, maybe PrScr or PrtSc).  With the screen showing that you want a picture of , press the Print Screen key.  (On some computers you have to press it twice.)

Next, go to your Accessories folder  --  Start > Programs > Accessories.  

Note: If you use XP and don't find Accessories then Right Click on the Start button and choose Open All Users > Programs > Accessories

In Accessories you should find a program called "Paint" or "Paintbrush."  Start this program.  Then press Ctrl-V (The Ctrl key and the V key at the same time) or Edit > Paste.  Say yes to any messages and, a picture of your screen should appear.  Now, go to the File Menu, select "Save As."  At the bottom of the window that pops up you'll find a box called "Save as Type."  Click on the little arrow.  From the list that appears select Graphics Interchange Format (*.gif).  Enter a filename and choose a folder to save it in (I suggest My Documents or Desktop), then click Save.

Note:  If you don't save the picture as a .gif it will make a very big file.  This will take a long time to send and my mailbox may be too full to accept it.

Quit the Paint program.  Locate the file.  Double-click on it to look at it so you're sure you got what you wanted.  Attach the file to your message.