If your problem is with the remote
control read this first
The Genie Co., Inc.
22790-T Lake Park Blvd.
Alliance, OH 44601 USA
Monday-Friday: 8:00 AM - 7:00 PM Central
Saturday: 9:00 AM - 5:00 PM Central
These numbers used to reach Genie customer support: 1-800-354-3643 or 800-995-1111. If those don't do it,
try 1-800-654-3643, then ignore their tone jail--don't press any buttons and wait for an real
person to answer. A few years ago I found them very helpful. They solved a
problem in minutes that I'd wasted a day on, plus replacing a part unnecessarily while fooling around trying to solve it myself.
If you're lucky you may find your answer
Or try emailing them at
This place claims to carry Genie Garage Opener Parts. I found
it using a search engine. I know nothing else about them and am not