Last Reviewed 10/15/2017
If your problem is with the remote control read this first

The Genie Co., Inc.
22790-T Lake Park Blvd.
Alliance, OH 44601 USA
Tel: 330-821-5360
Fax: 330-821-1927

Monday-Friday:  8:00 AM - 7:00 PM Central
Saturday:  9:00 AM - 5:00 PM Central

These numbers used to reach Genie customer support: 1-800-354-3643 or 800-995-1111. If those don't do it, try 1-800-654-3643, then ignore their tone jail--don't press any buttons and wait for an real person to answer. A few years ago I found them very helpful.  They solved a problem in minutes that I'd wasted a day on, plus replacing a part unnecessarily while fooling around trying to solve it myself.

If you're lucky you may find your answer on their website 

Or try emailing them at

This place claims to carry Genie Garage Opener Parts.   I found it using a search engine.  I know nothing else about them and am not endorsing them.

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